Privacy Policy
Last updated: 13 October 2026
This policy explains how we collect and use personal information when you visit this website, send us an enquiry or use our services. We process personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
1. Who we are
Certi Sprint (“Certi Sprint”, “we”, “us”) is the data controller for the personal information described in this policy.
2. Information we collect
Information you give us
- Contact details: your name, phone number and email address.
- Property and job details: the property postcode or address, property type, number of bedrooms, the service you need, preferred dates and anything you tell us in your message.
- Occupant details: if you are a landlord or agent, you may give us a tenant’s name and contact details so we can arrange access. Please only share these where you are entitled to, and let your tenants know.
- Correspondence: calls, emails and messages between us.
- Job records: inspection results, reports, certificates, quotes and invoices.
Information collected automatically
- Technical data: our hosting provider processes your IP address, browser type and the pages requested, to deliver the site and keep it secure.
- How you found us: if you arrive from an advert or campaign link, the web address may include campaign details (UTM parameters) or an advertising click ID. We record these with your enquiry so we know which adverts work.
- Analytics and advertising data: only if you accept cookies (see section 4).
3. How we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and giving you a quote | Steps taken at your request before entering a contract |
| Arranging and carrying out the work, issuing reports and certificates, invoicing | Performance of a contract |
| Keeping certification, tax and accounting records | Legal obligation |
| Contacting tenants or occupants to arrange access | Legitimate interests (carrying out the work you asked for) |
| Recording how enquiries reached us (campaign details, click IDs) and improving our marketing | Legitimate interests |
| Website analytics and advertising measurement using cookies | Consent |
| Protecting our forms from spam and abuse | Legitimate interests |
| Handling complaints and legal claims | Legitimate interests / legal obligation |
We don’t sell your information, and we won’t send you marketing emails unless you have asked us to. We don’t make decisions about you using automated decision-making.
4. Cookies and similar technologies
Essential parts of this website work without cookies. We only use analytics and advertising cookies if you click Accept on our cookie banner. If you click Reject, or make no choice, they are not set. You can change your choice at any time using the Cookie settings link at the bottom of every page.
| Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| cs_consent | Certi Sprint | Remembers your cookie choice (browser storage) | Until cleared | Essential |
| cs_lead_pending | Certi Sprint | Confirms a successful form submission on the thank-you page (browser storage) | Session | Essential |
| cs_attribution | Certi Sprint | Remembers how you arrived on the site during your visit, so it can be recorded with an enquiry (browser storage) | Session | Analytics (consent) |
| _ga, _ga_* | Google Analytics | Distinguishes visitors and sessions to measure site usage | Up to 2 years | Analytics (consent) |
| _gcl_au, _gcl_aw | Google Ads | Measures whether visits from our adverts lead to enquiries | Up to 90 days | Advertising (consent) |
We use Google Consent Mode. If you decline cookies, Google tags may still send limited, cookieless signals (for example, that a page was viewed) which Google uses in aggregated, modelled reporting. No analytics or advertising cookies are stored on your device.
5. Who we share it with
We share personal information only where needed, with:
- Service providers who act on our instructions: website hosting and form processing (Vercel), email delivery of enquiries (Resend or our email provider), our email and business software, and our accountant.
- Google (Analytics and Ads), only where you have accepted cookies.
- Regulators and scheme bodies where required, for example our registration scheme for audits, or local building control when notifiable electrical work must be registered.
- Your landlord, agent or tenant, where you have asked us to, or where needed to arrange access or share a report you commissioned.
- Others where required by law, or to protect our legal rights.
6. International transfers
Some of our service providers store or process data outside the UK, including in the United States and the European Economic Area. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
7. How long we keep it
| Information | Kept for |
|---|---|
| Enquiries that don’t go ahead | Up to 24 months after our last contact |
| Customer, job and invoice records | 6 years after the end of the financial year the work was done in |
| EICR reports and electrical certificates | At least 6 years, and longer where needed to support future inspections or claims |
| Analytics data (if you consented) | Up to 14 months in Google Analytics |
8. Keeping it secure
This website uses HTTPS encryption. Enquiries are processed on a secure server and delivered directly to us; no passwords or API keys are exposed in the website’s code. Access to customer information is limited to people who need it to provide our services.
9. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information (where we don’t need to keep it);
- ask us to restrict how we use it, or object to our use of it based on legitimate interests;
- ask for information you gave us to be transferred to another organisation (data portability);
- withdraw your consent at any time, for example to cookies, without affecting anything done before.
There is normally no charge, and we will respond within one month. If you’re unhappy with how we have handled your information, please contact us first. You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, or call 0303 123 1113.
Our website and services are not directed at children under 16.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
11. Contact us
For any privacy question or to exercise your rights, use our contact form or call 020 8066 2499.